Could not open app – SAP Fiori

In continuation to my previous blog cannot load tile – SAP Fiori, I continue discussion the other error we faced after the upgrade of S/4HANA system from 1511 to 1610.

“Could not open app. Please try again later”.

could not open app

Troubleshooting steps:

Ensure that the following steps are taken care off after the upgrade:

  1. Review OSS note 2346431 – SAP S/4HANA 1610: Release Information Note (https://launchpad.support.sap.com/#/notes/0002346431) and apply all the recommended notes mentioned for the target FPS/SPS level you just upgraded to. As a suggestion, apply all SAP_ABA, SAP_BW, and SAP_BASIS to both Frontend and Backend. While S4Core are only for backend.
  2. Ensure the scheduling of report /UI5/APP_INDEX_CALCULATE is running and if not, please schedule and run the job.
  3. Ensure the scheduling of report /UI2/GET_APP_DESCR_REMOTE is running and if not, please schedule and run the job.
  4. Ensure the following reports are also run in the Frontend Server:
    a. /UI2/CHIP_SYNCHRONIZE_CACHE
    b. /UI2/DELETE_CACHE_AFTER_IMP

If this does not solve your issue, jump to next steps:

Create RFC destinations as per SAP note SAP Note 2269272 and Replicate App Descriptors from Back-End System.

Check again if your app works. If not continue with next steps:

Compare the App details from the app launcher with the details on the SAP Fiori App Reference Library. 

App launcher url looks like:

<http/s>://mys4hanasystem<HTTP/HTTSport>/sap/bc/ui5_ui5/sap/arsrvc_upb_admn/main.html

On app launcher, you  should find the Odata (/n/iwfnd/maint_service) and ICF service (SICF) details for the app that should be active on the front end server:

app launcher

Ensure that the SICF services are active and you are able to test it successfully and also the odata service is active and mapped to right System Alias.

Odata:

odata service

Note: Service here points to local system alias as I have my front end and back end configured on the same application. Please check correctness of your alias to be used.

SICF:

sicf.png

If you are not able to find the services for the app, its time for an incident towards SAP.

Please let me know if this solves your issues or if you have any questions in the comments below.

 

Random issues faced during Business Process Monitoring (BPM) configuration on Solman 7.2

In this blog i will try to note some issues I faced during configuration of Business Process Operations. Issues are peculiar and might not be relevant for everyone.

A. Issue with Solman_setup -> Basic Configuration -> Activation of BW content (For UPL, RCA…)

During this i faced issue activating BW content. Error is as below. No other logs in SLG1 or ST22 in the system.

bw content error

Solution: I had to restore the logical BW system from RSA1 to fix the issue.

RSA1 -> Modeling -> Source System -> BW -> Logical System

Ran activation again from Solman_Setup and everything went fine.

bw content error1

Probable Cause: We did a client copy to create a new client and something went wrong while running BDLS.

B. Issue with Solman_Setup -> Basic BPO Configuration -> Configure Solution Manager -> Configure Automatically

Activity “Activate BW Cubes” runs into error “BW content not activated”

bw content error2

Solution: Activated the related cubes ( 0SM_BPM, 0SM_BPMRH, OSM_BPMRD) manually from RSA1 as suggested by SAP Note 2434326.

bw content error3

C. Business process monitoring tile is not visible in Solman_workcenter.

Follow the below SAP Note:

2338589 – Troubleshooting for Blank Business Process Monitoring workcenter applications in SAP Solution Manager 7.2

  1. Check and ensure that the user profile used has the following roles applied:
    i.    Run transaction SU01 and display the user profile.
    ii.   Navigate to the Roles tab and confirm that the following roles have been applied:
    –  SAP_SMWORK_BPO
    –  SAP_SMWORK_SM_ADMIN
  2. Check and confirm that the necessary UI5 services are active:
    i.    Run transaction SICF.
    ii.   Enter /sap/bc/ui5_ui5 within the service path field and select Execute.
    iii.  Confirm that the following services are active:
    –  sap_bpm_alrep
    –  sap_bpm_hier
    –  sap_bpm_search
  3. Clear the system cache and internet browser cache:
    i.    Complete all steps contained in the following SAP KBA:
    2319491 – How to clean up the cache after applying changes that affect SAP Fiori apps.
    ii.   Delete the browsing history of the workstation’s internet browser.

 

Important Notes:

2320230 – How to Confirm “Activate BPMon Services” in Solution Manager 7.2’s BPO Configuration

2491759 – Migration for Business Process Monitoring from Solution Manager 7.1 to 7.2